Terms and Conditions
Tickets cannot be cancelled and are non-refundable except in the case of a cancelled performance. Weymouth Pavilion will not be liable for any additional expenses incurred by customers in the event of a cancelled performance.
Latecomers may not be admitted until a suitable break in the performance, which may be the interval.
Smoking, including electronic cigarettes, is not permitted anywhere within Weymouth Pavilion.
Alcohol purchased on the premises is permitted inside the auditorium but please note that bars will be closed whilst the theatre performance is in progress.
The use of photographic or video equipment (smartphone) varies on a show by show basis. Some shows forbid it while others encourage their use. The policy will be made clear before each show.
Audio recording devices are forbidden inside the auditorium.
For the comfort of all our patrons please ensure that mobile phones are switched off or silent.
The Management reserves the right to make alterations to the advertised cast and programme without prior notice.
The Management reserves the right to refuse admission.
The Management reserves the right to provide alternative seats to those purchased.
Anyone under the influence of drugs or excess alcohol will be asked to leave the premises.
Offers and discounts on tickets are subject to availability and may be withdrawn at any time. Promotional codes must be given at the time of purchase. Promotional codes cannot be used retrospectively. Weymouth Pavilion is not obliged to offer refunds for failure to supply a promotional code at the point of purchase.
For your safety, the Management reserves the right to search bags and belongings before entry to the theatre.
Tickets can be purchased online, over the telephone or in-person at the Box Office. Online booking is available 24 hours a day and booking via telephone or at the Box Office is open from 11am until at least 3pm every day.
For theatre performances, it is possible to choose your seats via all three booking methods. Events held in the Ocean Room and other areas are general admission only.
Tickets are all the same price, regardless of the method used.
All booking methods accept Visa or MasterCard. No additional charges are made for paying with credit or debit cards. Please note that tickets cannot be reserved without payment.
All ticket purchases are handled securely by our Ticketing Provider ‘Spektrix’.
When available, senior discounts apply to patrons aged 60+ and child discounts for under 16s unless stated otherwise. If a discount is listed as Concession it includes both seniors and children.
Family tickets include two adults and two children unless stated otherwise.
Babes in Arms Our Babes in Arms Policy for all performances permits under 3s to sit on the lap of an adult. If a parent or carer wishes to have a separate seat for their baby they must purchase a ticket accordingly.
Weymouth Pavilion is wheelchair accessible and has facilities for wheelchair users in the foyer.
The stalls are accessible via a ramp and have 6 wheelchair spaces at the back in row S. These spaces must be booked through the Box Office. For the majority of shows disabled patrons are allowed one free carer ticket although this option is not always available.
Carer tickets must be booked in person at the Box Office.
Please note the theatre Circle is not suitable for those with reduced mobility. Access is via stairs – there is no lift currently installed, and the Circle seating is arranged on a steep rake which is not suitable for those with restricted movement.
The Ocean Room has a flat floor and is fully accessible for wheelchair users. There is no wheelchair access to the auditorium Circle, Piano Bar, Sun Deck, or Crow’s Nest at this time.