Terms and Conditions
All ticket sales are final and are non-refundable except in the event of a cancelled or postponed performance.
If a show is cancelled or postponed we will notify you by phone or email (using the details you provided us with at the time of booking). In the event of a postponement your ticket will automatically be transferred to the new date – a new ticket is not required. If you are unable to attend the new date please contact us to claim a refund.
A date will be given in this correspondence that all refund requests must be made by. After this deadline has passed tickets are non-refundable unless the new date is cancelled.
Weymouth Pavilion will not be liable for any additional expenses incurred by customers in the event of a cancelled or postponed performance.
At our discretion, ticket exchanges may be available for performances of the same production only, subject to a fee of £1.50 per ticket. This offer excludes group bookings of 10 or more tickets.
At the Venue
Please note, Weymouth Pavilion operates a strict zero tolerance policy.
Anyone who appears to be under the influence of alcohol and/or drugs will be asked to leave.
Anyone creating a disturbance that affects the enjoyment of others will be ejected. No refunds will be given.
No refunds will be offered to customers who are refused entry or ejected from the venue on account of late arrival, being, or appearing to be under age, declining to be searched, abusive, threatening, drunken or other anti-social behaviour (including smoking or vaping within the venue), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
Smoking or vaping is not permitted anywhere within Weymouth Pavilion.
It is forbidden to bring alcohol purchased elsewhere into Weymouth Pavilion. Any alcohol discovered will be confiscated and disposed of.
Alcohol purchased on the premises is permitted inside the auditorium but please note that bars will be closed whilst the theatre performance is in progress.
Latecomers may not be admitted until a suitable break in the performance, which may be the interval.
Any problems with seating or enjoyment prior to or during the event, must be reported to venue staff immediately, issues cannot always be resolved after the event.
Ticket holders may be filmed and sound recorded as members of the audience. By attending the event, you consent to this.
Unless advised otherwise, the use of photographic or video equipment (including smartphones/tablets) is NOT permitted and you may be asked to delete any video or images taken and be asked to leave.
Audio recording devices are forbidden inside the auditorium.
For the comfort of all our patrons please ensure that mobile phones are switched off or are in DO NOT DISTURB mode. A vibrating phone can be equally annoying as a ringing one.
The Management reserves the right to make alterations to the advertised cast and programme without prior notice.
The Management reserves the right to refuse admission.
The Management reserves the right to provide alternative seats to those purchased.
Offers and discounts on tickets are subject to availability and may be withdrawn at any time.
Promotional codes must be given at the time of purchase. Promotional codes cannot be used retrospectively. Weymouth Pavilion is not obliged to offer refunds for failure to supply a promotional code at the point of purchase.
For your safety, the Management reserves the right to search bags and belongings before entry to the theatre.
Seated Live Music Performances
Although the auditorium is a seated venue, during certain shows there may be some audience members that wish to stand or dance during a performance and could be encouraged to do so by the show itself. Please consider this when booking your tickets.
This is beyond the control of the venue management and refunds will not be given.
Tickets can be purchased online, over the telephone or in-person at the Box Office. Online booking is available 24 hours a day and booking via telephone or at the Box Office is open from 11am until at least 3pm every day.
For theatre performances, it is possible to choose your seats via all three booking methods. Events held in the Ocean Room and other areas are general admission only.
Tickets are all the same price, regardless of the method used.
All booking methods accept Visa or MasterCard. No additional charges are made for paying with credit or debit cards. Please note that tickets cannot be reserved without payment.
All ticket purchases are handled securely by our Ticketing Provider ‘Spektrix’.
When available, senior discounts apply to patrons aged 60+ and child discounts for under 16s unless stated otherwise. If a discount is listed as Concession it includes both seniors and children.
Family tickets include two adults and two children unless stated otherwise.
Babes in Arms Our Babes in Arms Policy for all performances permits under 3s to sit on the lap of an adult. If a parent or carer wishes to have a separate seat for their baby they must purchase a ticket accordingly.
Weymouth Pavilion is wheelchair accessible and has facilities for wheelchair users in the foyer.
The stalls are accessible via a ramp and have 6 wheelchair spaces at the back in row S. These spaces must be booked through the Box Office. For the majority of shows disabled patrons are allowed one free carer ticket although this option is not always available.
To get a free carers ticket, a form of identification must be presented in advance of your booking. Examples of accepted ID are as follows: a carer’s card from your local council, CEA card or a carer’s allowance letter.
Carer tickets must be booked in person at the Box Office.
Please note the theatre Circle is not suitable for those with reduced mobility. Access is via stairs – there is no lift currently installed, and the Circle seating is arranged on a steep rake which is not suitable for those with restricted movement.
The Ocean Room has a flat floor and is fully accessible for wheelchair users. There is no wheelchair access to the auditorium Circle, Piano Bar, Sun Deck, or Crow’s Nest at this time.