Have you got a question? Check out our FAQ page

Buying Tickets

  • I have tickets for a postponed or cancelled show, what happens now? Don’t panic! The Box Office will contact you as soon as possible over email or telephone with information about your tickets. If a performance has been rescheduled your tickets will be automatically transferred to the new date but if the show has been cancelled the Box Office will be in touch with information about your refund.
  • Can I change my seats or can I add another seat to my booking? Yes, you can change your seats or book additional seats depending on availability. Please note there is a £1.50 charge per ticket exchange. Please call us on 01305 783225 and make sure you have your ticket confirmation number to hand!
  • How do I book a carer ticket? Free or discounted tickets are available for most performances to those eligible, they can only be booked via the Box Office. Carers must be registered and show proof of their carer status. Proof we accept is a DWP letter, headed 'carers allowance', a CEA card or any recognised carers card/scheme. We do not accept Blue Badge, PIP or any other forms of disability payments, as these do not prove that you would require a carer. Free carer tickets must be booked within the same transaction as the full price ticket, a carer cannot be later added onto an existing order.
  • I’ve lost my tickets, what do I do? Don’t panic, just give us a call on 01305 783225 or drop us an email with as much information as possible about your booking.
  • What is a family ticket? Family tickets are available for select performances and usually consist of two adults and two children (under 16)
  • What is a concession? A Concession is a child under 16 and a senior over 60.
  • What methods of payment do you accept? We accept Visa, MasterCard and cash payments.
  • Do I need to buy a ticket for my toddler? Our Babes in Arms Policy for all performances permits under 3s to sit on the lap of an adult. If a parent or carer wishes to have a separate seat for their baby they must purchase a ticket accordingly.
  • Can I exchange my tickets for another show? No tickets cannot be exchanged for another show. Tickets can only be exchanged for a different performance of the same show and a £1.50 charge will apply per ticket.

Your profile

  • How can I join the mailing list? You can join the mailing list by calling the Box Office on 01305 783225 or emailing Boxoffice@weymouthpavilion.com
  • How do I unsubscribe from emails? You can unsubscribe by clicking on the ‘unsubscribe button at the bottom of the email or by calling the Box Office on 01305 783225.
  • How can I change my account details? You can change your contact details online by logging into your account on the website. Alternatively, you can change your details by contacting the Box Office on 01305 783225 or email Boxoffice@weymouthpavilion.com
  • Can I become a member? Memberships can be purchased online or through the Box Office by calling 01305 783225.

The venue

  • Is Weymouth Pavilion a tourist information centre? Weymouth Pavilion is not officially a tourist information centre and unfortunately, there isn’t one in Weymouth, but our friendly team are always happy to help you as best they can.
  • Do you have a restaurant? Yes, we have the Piano Bar Restaurant upstairs which is open for pre-show meals before select shows. To book a table or find out more call the Box Office on 01305 783225.
  • Do you have disabled access? Weymouth Pavilion is wheelchair accessible and has facilities for wheelchair users in the foyer. The stalls are accessible via a ramp and have 6 wheelchair spaces at the back in row S. These spaces must be booked through the Box Office.
  • How many seats are in the theatre? The auditorium seats 988.
  • Do you have free Wi-Fi? Yes we have complimentary Wi-Fi for our guests to use but please don't use your phones during a show
  • Do you have parking? Parking at Weymouth Pavilion is free after 6pm, in the forecourt and rear car park which are both council owned. We recommend arriving 15-30 minutes before the performance to avoid queues and for those busier shows, to allow time for travel and parking.
  • What are the opening hours? We are open 7 days a week every day of the year apart from Christmas day. The Box Office and cafe is open from 10am - 5pm, and later on show days.

Other

  • How can I hire a room? For room hire enquiries please email events@weymouthpavilion.com
  • Is the Pavilion haunted? We haven’t seen any ghosts but we do have a long spooky corridor which many of us are too scared to wander down alone!
  • How do I volunteer? We offer volunteer positions for ushering, Box Office and backstage. To enquire please email volunteers@weymouthpavilion.com

Couldn’t find the answer? Send us an email boxoffice@weymouthpavilion.com